1. Introduction
Welcome to Enfield Home! By accessing or placing an order on our website, you agree to be bound by the following Terms & Conditions. These terms ensure that both you, the customer, and we, the retailer, have a clear understanding of our mutual rights and responsibilities. Please take a moment to read through them carefully. If you have any questions, our friendly customer service team is here to help.
2. General Information
- Shop Name: Enfield Home
- Company Number: 15376668
- Contact Information: For any queries, you can reach us via email at [email protected].
3. Placing an Order
- Eligibility: To place an order with us, you must be at least 18 years old and possess a valid payment method.
- Order Confirmation: Once you place an order, you will receive an email confirmation summarising your purchase. This email confirms that we have received your order but does not signify our acceptance of it. Acceptance of your order and the completion of the contract between you and Enfield Home will take place when the products are dispatched to you, unless we notify you that we do not accept your order.
- Order Changes: If you need to make any changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been dispatched, changes may not be possible.
4. Pricing & Payment
- Pricing: All prices on our website are displayed in GBP Sterling and are correct at the time of publishing. While we strive to ensure that all prices are accurate, errors may occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it.
- Payment: We accept the following payment methods: PayPal, Credit or Debit card (via Stripe, Google Pay and Apple Pay). Payment will be debited from your account upon dispatch of your order.
5. Delivery
For detailed information about our delivery process, including costs, timeframes, and conditions, please visit our Delivery Information page.
6. Returns & Refunds
We want you to be completely satisfied with your purchase. If for any reason you need to return an item or request a refund, please refer to our Returns & Refunds page for full details on how to proceed.
7. Product Descriptions & Availability
- Product Descriptions: We strive to provide accurate descriptions and images of our products. However, slight variations in colour, size, and design may occur due to the handmade nature of some items or differences in display settings. Please note that the product photography on our website is not owned by Enfield Home and is used with permission.
- Product Availability: All products are subject to availability. In the unlikely event that a product you have ordered is unavailable, we will notify you as soon as possible and offer you an alternative or a full refund.
8. Intellectual Property
All text and content on our website, excluding product photography, is the property of Enfield Home and is protected by copyright and other intellectual property laws. You may not use any of our content for commercial purposes without our express written permission.
9. Limitation of Liability
While we take every care to ensure that the information on our website is accurate and up to date, we do not guarantee that it is free from errors or omissions. To the fullest extent permitted by law, Enfield Home shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or products purchased from us.
10. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of Great Britain, and any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of Great Britain.
11. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our services or legal obligations. The latest version will always be available on our website at https://enfieldhome.co.uk/terms-conditions/, and your continued use of our website indicates your acceptance of any changes.
12. Contact Us
If you have any questions about these Terms & Conditions, please don’t hesitate to get in touch. We’re here to help and want to ensure that your shopping experience with Enfield Home is as smooth and enjoyable as possible