If you discover a fault upon receiving your order, we will do our best to assist with a repair or replace the faulty product. This process will involve the manufacturers and the supplier of the product, which may cause long delays. Whilst the legal obligation is to correct the issue within 6 months we will work with you, the manufacturers and the suppliers to ensure a resolution is reached as quickly as possible. Returns and refunds are accepted within 14 days of purchase.
We follow all laws set out by The Consumer Rights Act 2015 and Gov.uk rules for Accepting returns and giving refunds: the law.
Please note all flat pack items that are assembled have been fully accepted by the customer and are not covered under our returns policy. Our couriers are not insured to carry such large items so we do advise to keep hold of the original packaging before commencing with assembly and in case you need to return the item(s).
If you have changed your mind and want to return items, please contact us and we will advise you on the returns process. Whilst you may prefer to send the item(s) back to us yourself, we can also offer a collection service for the item you wish to return which will incur a courier collection fee of approximately £40; deducted from your refund sum.
If we find a fault at the time of despatch then all charges will be refunded to the customer. If the item(s) returned show signs of incorrect assembly which in turn caused the fault / damage then the item will be returned back to the customer and a return / exchange will be refused – all charges will be at the customer’s expense. All measurements are approximations – many of our goods are hand made so small discrepancies in size may occur. Any size difference of under 50mm is considered a “natural variation” and should be expected.
In the unlikely event that you receive faulty or damaged goods, we will offer a replacement or a refund, if the items are returned to us within 14 days of receiving your order.
Please feel free to email any further questions to firstname.lastname@example.org